In brief:

• By ordering our products, you agree to be bound by our T&Cs.

• By placing an order at Pingle Pie, you agree that you are over 18 years old.

• Pingle Pie reserves the right to amend information, including but not limited to pricing at any time.

• Payment information is transmitted via Stripe, our secure payment gateway. You can also choose to pay by PayPal.

• Pingle Pie is a responsible company. We only ask for information that we need to process your order and never sell any information on to third parties.

• Written authorisation must be obtained before using any elements from Pingle Pie’s creative works.

• Products and designs must not be resold under any circumstances.

• By approving a proof for printing you are assuming full responsibility for the accuracy of the details in that proof. Any changes after this time may be chargeable.

• Pingle Pie reserves the rights to use all custom and personalised designs for promotional purposes and on social media but will never share personal details.

• Shipping costs and payment fees are recognised before confirming the purchase.

• Customs, tax and duty charges are the sole responsibility of the customer.

• Cancellation of any personalised orders which have been sent to print cannot be refunded.

• Returns of personalised printed or digital goods cannot be accepted. Contact Pingle Pie immediately for incomplete, incorrect or items damaged within the post & we will endeavour to correct any issues.

• Failure of items being received in time, as a result of a missed approval deadline by you, will not be eligible for a refund.

• No work will be completed until invoice payments are up to date - reminders will be sent via email.

1. Introduction to Terms & Conditions

1. We operate the website www.pinglepie.com (the “Website”). We are Pingle Pie.

2. If you are a consumer, references in these Terms and Conditions (the “Terms”) to “you” mean the individual using our Website and purchasing the products listed on our Website (“Products”) for personal, non-commercial purposes.

3. These Terms, together with our Privacy Policy, explain information about us and the legal terms on which we sell Products to you. The Terms, Privacy Policy, and Terms of Website Use together form the “Agreement.”

4. By using the Website and ordering a Product from us, you agree to enter into a contract with Pingle Pie under these Terms.

5. If you do not agree with these Terms, you must not use this Website.

6. Please note that we may update these Terms from time to time, and any changes will be effective immediately upon being posted on the Website.

2. Placing an order

How a Contract is Formed.
A contract for the purchase of a Product is created as follows:

1. Placing an Order
   To place an order, you must first select your chosen product design and submit an order form via the relevant product page on our Website.

2. Quotation and Payment
   We will send you a quote or invoice via email through our invoicing partner, Dubsado. If you are happy with the quote, you must confirm it by clicking the link provided to make payment. Payment is completed via Stripe or PayPal, who handle all payment information.

   For some orders, such as custom designs, payment may be split into two parts (one before design and one before print). The total amount due will always be clearly stated on your quote and invoice, and the full balance must be paid before printing and dispatch.

3. Acceptance of Order
   By confirming your order, you agree to purchase the Product (personalised or non-personalised) that you have selected. We will confirm acceptance of your order by sending an order confirmation email, at which point the contract becomes legally binding on both you and us.

4. Dispatch of Order
   Once your order has been dispatched, either physically or digitally, you will receive a dispatch confirmation email.

5. Order Rejection
   In some circumstances, we may need to reject an order. If this happens, we will contact you and refund your payment. Orders may be rejected for reasons including, but not limited to:

   • Payment authorisation cannot be obtained;

   • A relevant pricing or product description error;

   • The order breaches any of these Terms;

   • We suspect the order has been placed fraudulently.

3. Products accuracy and pricing

1. We make every effort to display our Products accurately on the Pingle Pie website. However, there may occasionally be slight variations in colour, fonts, or layout.

2. The prices shown on the Website are subject to change, and we reserve the right to update them at any time. In rare cases, a Product may be listed at an incorrect price. If this happens, we will correct the error as quickly as possible and notify you of the correct price before you make payment. We are not obliged to provide a Product at the incorrect price, even after an Order Confirmation Email has been sent, if the pricing error is clear and could reasonably be recognised by you as a mistake.

3. Pingle Pie is not responsible for any customs duties, import charges, or taxes that may be applied when a parcel reaches its destination country. If you are concerned about potential import costs, please check with your local customs office before placing your order.

4. Personalised Product Content

It is your responsibility to ensure that all content in a personalised Product is accurate, including correct spelling and formatting. Once you have approved a digital proof for print, we cannot edit or cancel the order. Please check your proofs carefully before giving approval. For more information on changing or cancelling an order, see Section 6.

Content rules
Personalised Products must not include any content that:

• Infringes copyright: You must ensure you own the copyright or have the right to use any content included.

• Violates other rights: Including trademarks, confidentiality obligations, or other legal duties owed to any person or entity.

• Breaks the law: Any applicable laws or regulations, including criminal law.

• Is misleading or harmful: Content that is false, inaccurate, offensive, abusive, threatening, defamatory, or likely to cause unnecessary annoyance, inconvenience, or distress.

• Misrepresents identity: Content that impersonates or misrepresents any person.

• Contains personal information without consent: Personal data such as addresses, phone numbers, or email addresses of others may only be included with their written approval.

• Suggests endorsement: Gives the impression that it originates from or is approved by Pingle Pie.

• Promotes unlawful acts: Advocates, encourages, or assists illegal activity.

• Digital product restrictions: For digital products, content must not engage in or promote phishing or other malicious activities.

5. Delivery of products

The cost of delivery is shown separately from the price of the Products on your quote.

Delivery charges, times, and deadlines are detailed on our Orders, Shipping & Returns page. An estimated delivery date will be provided when you place your order. Occasionally, delivery may be delayed due to events beyond our control (see Section 15 for more information). All delivery dates and times are estimates, and we cannot be held responsible for delays.

Pingle Pie is not responsible for any customs duties, import charges, or taxes that may be applied when a parcel reaches its destination country. If you are concerned about potential import costs, please check with your local customs office before placing your order.

6. Changing or cancelling an order

You cannot cancel or make changes to an order for personalised Products once you have approved the proof for print.

You cannot cancel an order for Digital Product(s) once the product has been downloaded.

We are not responsible for mistakes or errors that originate from you, including: spelling, typographical or grammatical errors; poor image quality from low-resolution files you provide; incorrect order quantities; or incorrect delivery details. To avoid these issues, please check your order carefully before making payment.

7. Refund policy

If you receive your Product(s) damaged or with a printing fault, you may request a refund or a reprint as outlined below. We cannot offer a refund if the Product(s) are in good condition but contain errors caused by you during the ordering process (see Section 4 for information on ordering personalised products).

Requests for a refund or reprint due to printing faults or damage must be made within 7 days of receiving the Product(s). Please email support@pinglepie.com with your order number, a description of the issue, and clear photographs of the damaged packaging and Product(s). We will review your request to determine eligibility. As noted in Section 6, we are not responsible for customer-generated errors.

If you choose a refund, we will refund the full amount paid for the Product(s), including any delivery charges, within 28 days of receiving evidence that the Product(s) are faulty.

If you choose a reprint, we will produce and resend the Product(s) free of charge.

Please note that we do not offer both a refund and a reprint for the same order.

Digital Product(s) are not eligible for a refund once they have been downloaded.

8. Returns policy

If, upon receiving your Product(s), they are damaged or the printing is faulty, you may request a refund or replacement. Please refer to section 7 for further information.

9. Payment and charges

We only accept payment using the methods listed on the quote form.

Full payment must be made before any personalised or non-personalised Product is printed and dispatched, or before any personalised or non-personalised Digital Product is sent.

The total cost of the Products and delivery will be shown on your quote.

By submitting your order, you confirm that all the details you provide are accurate and valid at the time of submission, and that payment will be made in full once your order is accepted.

If we are unable to accept your order for any of the reasons outlined in Section 2, no charges will be made to your payment method.

10. Use of Personal Information and Intellectual Property

We use your personal information only in accordance with our Privacy Policy. Please take the time to read it.

All intellectual property rights in the content on our Website are owned by or licensed to Pingle Pie. This includes, but is not limited to, designs, photography, text, layout, graphics, and overall appearance. All rights worldwide are reserved.

You may not copy, distribute, create derivative works from, or use any content from our Website for commercial purposes without our prior written permission.

Unauthorised use of the Website or its materials may result in a claim for damages and could also constitute a criminal offence.

11. Limitation of Liability

Neither Pingle Pie, nor any of our members, agents, directors, employees, or partners, will be liable to you, whether under contract, tort (including negligence), breach of statutory duty, or otherwise, for:

• Any loss of income, revenue, business, profits, contracts, or anticipated savings;

• Any loss or corruption of data;

• Any loss or damage that does not result directly from our failure to comply with this Agreement.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot legally be excluded or limited under English law.

13. Risk and ownership

The Products are at your risk from the time they are delivered.

Ownership of the Products will only pass to you once we have received full payment of all amounts due for the Products, including any delivery charges.

14. Termination

We reserve the right to terminate this Agreement with immediate effect if you are in breach of any of the terms of the Agreement, or fail to make payment when due.

15. Events outside our control

Neither Pingle Pie nor any delivery or production service we use will be liable for any failure or delay in producing or delivering Products caused by an Event Outside Our Control.

An “Event Outside Our Control” means any event beyond our reasonable control, including, without limitation: adverse weather (such as snow, floods, or storms), strikes or industrial action, civil commotion, riots, invasion, terrorist attacks or threats, war (declared or not) or preparations for war, fire, explosion, earthquake, subsidence, epidemics or other natural disasters, road traffic accidents, or road closures.

16. Law and jurisdiction

These Terms, the Services, and each Order or purchase of a Product are governed by English law. You and Pingle Pie agree that the courts of England and Wales have non-exclusive jurisdiction to resolve any disputes arising from these Terms.

These Terms are provided in English only.

17. Engagement with our customer service team

We will always communicate politely and respectfully with our customers, and we ask that you do the same when contacting us. Abusive language or threats will not be tolerated in any communication, whether by email, live chat, phone, or on social media.

Please note that messages containing inappropriate or abusive language may be automatically filtered, which could prevent us from receiving them.

Updated 09 January 2026