Please take a moment to read this policy carefully before using Pingle Pie’s services.

Protecting your data, privacy, and personal information is very important to us at Pingle Pie (referred to as “we”, “us”, or “our”). We want you to feel safe and confident whenever you use our services.

This policy, together with our terms and conditions at pinglepie.com/terms-conditions and any other documents mentioned within it, explains how we collect, use, and protect your personal data. It outlines what information we gather, how and why we use it, when it may be shared with trusted third parties, and the rights you have in relation to your data.

By visiting the Pingle Pie website at https://www.pinglepie.com (our “Website”), or by using any services available through it, you’ll be asked to confirm that you’ve read this policy and, where required, to give your consent to the practices described here.

Information we may collect.
We may collect and process the following information about you:

Personal information you choose to provide.
The personal information we collect depends on how you interact with us, the services you use, the choices you make, and the products or features you engage with.

The personal information that may be provided by you in order to use our services may include the following:

Your Name
Your Phone Number
Your Email Address
Your Billing and Mailing Address
Your Payment Information

Payment data.
If you choose to make a purchase, we may collect the information needed to process your payment. This can include details such as your payment method number and the security code linked to that payment method. All payment information is processed and securely stored by Stripe. You can read Stripe’s privacy notice here: https://stripe.com/gb/privacy

Information we collect about you.
Each time you visit our Website, we may automatically collect certain information. This information does not identify you as an individual.

This may include:

• Device information, such as your device’s hardware model, operating system version, unique device identifiers, and mobile network details.

• Technical information, including (where available) your IP address, operating system, and browser type. This is collected to help with system administration and analysis.

• Usage information, including details of your visits to our Website. This may cover full URL clickstreams to, through, and from the Website (including date and time), how long you spend on specific pages, and how you interact with pages, such as scrolling, clicks, and mouse movements.

Information we receive from other sources. 
When you use our Services, we may work with third parties who provide us with certain information about you where this is necessary to deliver and operate the Services. For clarity, any reference in this privacy policy to your data also includes information about other individuals that you choose to provide to us.

The third parties we may share personal information with are as follows:
Invoice and Billing: Stripe and PayPal
Web and Mobile Analytics: Google Analytics
Website Hosting: Squarespace
CRM: Dubsado

How we store your information.
We use Googlemail, Google Drive, and Dubsado to collect and store your personal information. This may include names, phone numbers, email addresses, shipping details, and wedding-related information. We use Stripe and PayPal to process all payments. Payment information is handled directly by these providers.

All accounts are protected by passwords. You may request access to, changes to, or deletion of your personal data at any time by emailing support@pinglepie.com.

How we use your information and justification of use.
Under EU data protection law, any use of personal information must be justified under one of several legal “grounds.” This policy explains the grounds we rely on for each way we use your personal data.

The main grounds are:

Consent: Where you have given us explicit, informed, and freely given consent to use your information. You can withdraw this consent at any time, as explained below, by notifying us.

Contract performance: Where your information is necessary to enter into or fulfil our contract with you.

Legal obligation: Where we need to use your information to comply with a legal requirement.

Legitimate interests: Where we use your information to pursue a legitimate interest, provided that our reasons for doing so outweigh any impact on your data protection rights.

Legal claims: Where your information is necessary for us to defend, enforce, or make a claim against you or a third party.

We use information held about you (and information about others that you have provided us with) in the following ways:

Email address, first name, surname, phone number, home address, product choices and customisation, and email chat history

Types of Information Collected

We will not sell your personal data or any other information you provide to us. However, we may share data that has been anonymised or aggregated. You acknowledge that we retain all rights, title, and interest in any derived, aggregated, or anonymised data that we collect or create.

We do share information with a number of trusted partners, including but not limited to Google Analytics, Dubsado, Squarespace, PayPal, and Stripe, in order to provide and improve our services for you.

Marketing
We may use information for marketing products and services to you in the following ways:

Type of marketing activity.
Newsletters and marketing emails relating to our own similar services and products. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.

Use Justification
Legitimate interest (to market our products and services - you have the right to unsubscribe at any time).

You will always be asked to give your consent before receiving any marketing communications, such as newsletters or emails. Every electronic marketing message we send will include an option to unsubscribe or opt out, or you can contact us directly to opt out at any time.

Your rights
Under the General Data Protection Regulation (EU) 2016/679, you have a range of rights regarding your personal data. You can exercise any of these rights by contacting us at www.pinglepie.com/contact.

You have the following rights in relation to your personal data:

Right of Access
You have the right to ask us to confirm whether we are processing any personal data about you. If we are, you are entitled to receive a copy of that data.

Right to Rectification
We will take reasonable steps to ensure your personal information is accurate. To help us with this, please let us know if any of the information you’ve provided changes, or if you believe the data we hold about you is inaccurate or incomplete. You can do this by submitting a request to have your personal data corrected.

Right to erasure / 'Right to be forgotten'
If you request that we delete all of your personal data, Pingle Pie will do so without undue delay. If there is a legitimate legal reason why we cannot delete certain information, we will inform you of this in writing.

Right to restriction of processing
You have the right to request that we stop processing your personal data at any time.

Right to data portability
You have the right to request a copy of all your personal data from Pingle Pie and, where technically possible, to have your data transferred to another data controller in a structured, commonly used, and machine-readable format.

Right to complain
You have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office in the UK (www.ico.org.uk). However, we encourage you to contact us first if you have any concerns or complaints so we can try to resolve them directly.

If you ask us to stop processing or to delete your personal data, you may no longer be able to use Pingle Pie’s Services, or certain features of the Services that rely on the personal data you have asked us to delete.

If you request that we correct, delete, or restrict the processing of your personal data, Pingle Pie may inform any third parties with whom your data has previously been shared about your request.

Changes to this policy
Any updates to this privacy policy will be posted on this page. We encourage you to check it periodically to stay informed about how we process your information.

Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact us at support@pinglepie.com.

Cookies
Pingle Pie uses cookies to help distinguish you from other users. This allows us to provide a better experience on our Website and improve our Services. You can disable cookies in your browser settings if you wish; however, some parts of our Website may not function properly if cookies are turned off.

For more information about the cookies we use and their purposes, please see our Cookie Policy.